|
Home » BPO Lending Software Solutions in India » steverichardstraining.com - Mumbai |
steverichardstraining.com - Mumbai |
steverichardstraining.com Mumbai was established 7 to 10 years back in Mumbai. The number of employee increased from 1 to 5. The The approach of steverichardstraining.com Mumbai can be summed up in the following way:
Assess Individual Strengths and Weaknesses: Pre-Course Testing.
Training methodology is a four step process based on clearly defined objectives.
Implement Training Program: Instruction, Testing, Evaluation & Feedback.
Evaluate Individual Performance: Combined Test Scores, Overall Performance, Trainer Assessment.
Determine Individual Course Objectives: Abilities Vs Objectives The Way Forward.
The outsourcing methodologies of steverichardstraining.com Mumbai assure that all process are well-planned, documented and implemented according to a particular plan. Each process is scrutinized through customer's management review process assuring that quality is in accord with the goal and standards of the organization. If it is disapproved, the employee receive training on the process. This commitment is translated not only into timely and quality work but also to value-added proactive approach to problem solving.
|
|
The services that are provided by the BPO of steverichardstraining.com Mumbai are:
Train the Trainer Voice & Accent
Train the Trainer Customer Care
Voice & Accent USA
Voice & Accent International
Voice & Accent UK
Train the Trainer In-house Resource Enhancement
The steps for customer care of steverichardstraining.com Mumbai have been listed step-wise include:
Situational Role Play & Evaluation.
Attitude Relationship Building.
Identifying Aims and Objectives.
Proactive Communication. Going
Call Handling A Focused Approach and
The Extra Mile - Customer Delight
As business partner, steverichardstraining.com lays special emphasis on long-term business relationships that allow the company time and capability to nurture more precious relationships with the customers. The techniques that is followed to maintain this are: assessing agents performance closely, comprehensive employee training on specific client programs and industry issues,and continuous technological and process improvements.
|
|
|
